| FAQs
Paging Service
Telephone and Internet
Paging
Service
Q:
Can I make a payment by credit card or debit card over the
phone?
A: Yes, Unity can accept payments over the phone using American
Express, Mastercard or Visa.  Back
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Q:
Can I make a payment through your website?
A: We cannot currently accept payments through our website
but we hope to have this capability in the near future. We
can accept payments over the phone.
Back
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Q:
Can I use my credit card or debit card to automatically make
my payment each month?
A: Yes, we can automatically make your payment each month
using your credit card or debit card. You need to complete
an Auto Debit Authorization form.
Call (888) 878-6489 and a customer service representative
will be happy to assist you. Back
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Q:
Am I required to sign a contract for paging service?
A: Typically, there is no contract required for paging service. Back
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Q:
How do I add additional services to my account?
A: To add services to your account you should contact
your local representative. Alternatively, you can call
(888) 878-6489 and a representative will be happy to help
you. Back
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Q:
How do I cancel my account?
A: To cancel you account you should contact
your local representative or
call (888) 878-6489. Back
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Q:
How do I return or swap my pager?
A: Equipment should be returned to your nearest retail location.
You can drop the equipment off in person or mail it to the
nearest location along with your name and account number.
To identify your nearest retail location visit "Contact
your local representative" page or call (888) 878-6489. Back
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Q:
Will an 800 number increase my coverage area?
A: No, an 800 number allows anyone from across the
nation to send you a message without incurring long distance
charges. However, having an 800 number does not extend your
coverage. The only way to extend local coverage is to purchase
a regional or national plan. Learn
more from your local representative. Back
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Q:
Can I receive pages outside my coverage area?
A: No, if you are outside your coverage area you will
not receive messages sent to your pager. However, the numeric
retrieval option will allow you to dial into a database that
lists all numeric messages sent to your pager while you were
outside your coverage area. Back
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Q:
Will my pager alert me if a voicemail if left in my mailbox?
A: Yes, if someone leaves a voicemail message in your
voicemail box your pager will alert you. Back
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Q:
What is the difference between Alpha Transcription and Alpha
Dispatch?
A: Alpha Transcription is a service in which
a caller leaves a message in your personalized voicemail box
and a Unity representative is notified of the message, types
the message and sends it to your alpha pager. You also have
the option of having the messages delivered to your fax machine
or e-mail account.
Alpha dispatch is a service in which a
caller leaves a message in your personalized voicemail box
and our automated dispatch machine types the message and delivers
it to your alpha pager. Unlike Alpha Transcription, you do
not have the option of having the message delivered to you
fax machine or e-mail account. Back
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Telephone and Internet
Q:
Why is my first bill for my service different than the amount
on my contract?
A: The monthly price on your contract is for one full month
of service. If your service was activated in the middle of
the month you are charged for the number of days you had service
in that month in addition to the following months service.
Your second bill will be reflective of one month’s service.
Back
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Q:
Can I make a payment by credit card or debit card over the
phone?
A: Yes, Unity can accept payments over the phone using American
Express, Mastercard or Visa. Back
to top
Q:
Can I make a payment through your website?
A: We cannot currently accept payments through our website
but we hope to have this capability in the near future. We
can accept payments over the phone. Back
to top
Q:
Can I use my credit card or debit card to automatically make
my payment each month?
A: Yes, we can automatically make your payment each month
using your credit card or debit card. You need to complete
an Auto Debit Authorization form.
Call (888) 878-6489 and a customer service representative
will be happy to assist you. Back
to top
Q:
What are the fees on my bill such as PICC?
A: PICC stands for Primary Inter-exchange Carrier Charge.
This is a monthly fee mandated by the FCC. All telecommunications
carriers are required to collect this fee. Unity does not
keep fee. The purpose of the charge is to compensate local
telephone companies for access to their local phone network. Back
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Q:
How long does it take to activate my bundled local, long distance
and DSL service?
A: Installation and activation typically takes fewer than
45 days. Back
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Q:
Will there be downtime when I switch my phone and internet
service to Unity?
A: Downtime is rare. If there is downtime, it typically lasts
only a few minutes. To ensure you aren’t without service
we transition one phone line at a time. Therefore, outages
are typically limited to only one of your lines. However,
it’s important to stress that downtime is unusual. Back
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Q:
What do I have to do to transition my local, long distance
and Internet service from my current carrier to Unity?
A: There is very little you have to do in preparation for
the change over. We take care of virtually all aspects of
the transition, from canceling your existing service to scheduling
a technician to change the service. You will receive visits
from two technicians. The first will be a BellSouth technician
followed by a Unity technician. A Unity representative will
call you approximately 25 days in advance of your activation
date to provide an estimated date for both visits. You will
receive a second call approximately 1 week before each visit
to set a final date and time. The date and time can be easily
changed to accommodate your schedule. Back
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Q:
Why aren’t I receiving e-mails?
A: Please open the attached PDF file for detailed instructions
for initializing and troubleshooting e-mail accounts. Adobe
Reader software is required to read the attached file. If
you do not have access to Adobe Reader please click on the
attached link to download your free version of the software.
Click
here for PDF
Back
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Q:
What are the set-up instructions for Remote Call Forwarding
and other calling features?
A: Please open the attached PDF file for detailed instructions
for initiating calling features. Adobe Reader software is
required to read the attached file. If you do not have access
to Adobe Reader please click on the attached link to download
your free version of the software. Click
here for PDF Back
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